Angel Virtual Call Center1.0 - App Store
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Publisher Description
Angel Mobile Virtual Call Center (VCC) is a smart phone application to be used by call center Supervisors to manage the status of the call queues and to take corrective action in real time to improve the customer experience of callers.
Supervisors are able to use this application to see the current status for each agent within all managed call queues. To stay in line with call center SLAs, the Supervisor can change the status of individual agents by checking them in/out or setting an agent in an away status.
Supervisors can also use the application to coach agents by listening to recorded calls and providing feedback to an agent via email directly from the app.
In addition, Supervisors can get an up-to-the-minute snapshot of each call queue by looking at metrics for each queue, filtering them by queue and time period.
Note that this application is for customers that are already using Angel VCC to monitor their call centers.
Requires iOS 4.0 or later. Compatible with iPhone, iPad, and iPod touch.
About Angel Virtual Call Center
The company that develops Angel Virtual Call Center is Angel.com Incorporated. The latest version released by its developer is 1.0.
To install Angel Virtual Call Center on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2013-12-31 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Angel Virtual Call Center as malware if the download link is broken.
How to install Angel Virtual Call Center on your iOS device:
- Click on the Continue To App button on our website. This will redirect you to the App Store.
- Once the Angel Virtual Call Center is shown in the iTunes listing of your iOS device, you can start its download and installation. Tap on the GET button to the right of the app to start downloading it.
- If you are not logged-in the iOS appstore app, you'll be prompted for your your Apple ID and/or password.
- After Angel Virtual Call Center is downloaded, you'll see an INSTALL button to the right. Tap on it to start the actual installation of the iOS app.
- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 1.0
posted on 2013-12-31
Disclaimer
Official App Store Link
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